FAQS

Frequently Ask Question

Can I trust Cherry Cleaning Solutions?

We strive to offer the most excellent cleaning service in our area. We employ qualified, professional people who have big hearts just like us. Each employee has had an extensive background check, and is thoroughly trained in our detailed cleaning process. We pay our employees well, and take care of all the taxes involved with hiring a cleaner, so you don’t have to. They are also instructed to look and act professional at every job they are a part of. Each employee is held accountable for their performance by an experienced supervisor. If you are not fully satisfied, you can contact us within 24 hours of your last clean, and we will make it right. Please note, we are also fully bonded and insured.

How will my relationship with Cherry Cleaning Solutions work?

We value our customers, their homes, and their things. We like to think that we treat your home just like we’d want ours treated, with utmost respect. We work hard at communicating with our customers, understanding their needs and concerns, and meeting those needs to the best of our ability. We work with you to come up with the best plan for cleaning your home according to your specific needs. Please don’t hesitate to communicate with our office or your cleaning team if any questions or concerns should arise.

Is there anything I should do before Cherry Cleaning Solutions arrives?

Please keep in mind that we take care of general and spring cleaning tasks only. We do not do daily cleaning tasks such as laundry, dishes, picking up clutter or dirty clothes, etc. We would ask that you please have those tasks done before we arrive, as well as ensuring your pets are put away so that we can clean as efficiently as possible.

Do I need to be home for you to clean my home?

No, you do not need to be home. Our residential teams work between the hours of 9am and 5pm, Monday through Friday, so a lot of our customers are not present during their house cleaning. If you’d like you can provide keys or codes for our teams to be able to access your home without you being there. Of course, if you’d like to be home while we are there, that is perfectly fine too.

What about scheduling?

We strive to arrive at your home as close to your scheduled clean time as possible. The time and date is completely based on your preference; however we cannot guarantee that we will be there at the exact time requested. We do ask that if you need to change or cancel your scheduled date or time that you please contact our office at least 48 hours in advance. We will do our best to accomodate your scheduling needs. If your scheduled cleaning date falls on a holiday, please be advised that we will not reschedule those dates. Most likely, we cannot squeeze your cleaning in on another day. We would simply pick up service with you on the next scheduled clean date if we are not able to accomadate your holiday cleaning needs.

What forms of payment do you accept?

We accept cash and checks on site on the day of your clean. If you’d like to pay by credit card or paypal, we can set it up for you to be invoiced by email and pay online. Please let us know your payment preference before your first clean.

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